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How to ensure you receive Library emails

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Programs and Events
  • Program and Event Calendar
  • News and Announcements
  • Babytimes and Storytimes
  • Book Clubs
  • Computer and Tech Classes
  • Programs for Newcomers and English Language Learners
  • Teen Volunteer Programs
  • White Pines Local Author Program
  • Kids' Summer Reading Club 2025
  • Teen Summer Reading Club 2025
  • Adult Summer Reading Club 2025

Contact us

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Take the following steps to ensure you receive email notifications, such as pre-overdue notices or program registration confirmations, from the Port Moody Public Library.

The Library offers a variety of email notifications to keep you informed of when your items are due, when you have a hold ready for pick up, which programs you have signed up for, or what events are happening next week. Recently, a number of patrons have reported that they have not been getting our emails. It seems that some email providers, notably Gmail, are sending our notifications to the spam or junk folder instead. To make sure our emails safely arrive at your inbox, we suggest taking the following precautions.

  • Add the Library's email addresses to your contact list.
  • Check your spam or junk folder if you are expecting an email from us.

Add the Library's email addresses to your contacts 

If you add an email address to your contacts or safe sender list, messages from that email address will typically stop going to your junk or spam folder. The Library uses the following email addresses to send emails to you:

  • library.postmaster@portmoody.ca
  • librarynoreply@portmoody.ca
  • askthelibrary@portmoody.ca

Here are the steps to add the Library's email addresses to your contacts list. Please note that the wording used by your email client (Gmail, Apple, Shaw, etc.) may be slightly different from the screenshots below.

  1. Sign into your email.
  2. Open your contact or people list.
  3. Look for an "add contact" link or + (plus sign) icon. Click or tap it to create a new contact.
  4. Add the Library email addresses as new contacts. You do not need to complete all the information in the form. 
  5. Click or tap the save button.

Emails from the Library should appear in your main inbox from now on. 

A list of contacts in Gmail mobile view. In the bottom right corner is a plus sign symbol. This is the symbol we need to press to add a new contact.
Tap the plus sign to add a new contact (Screenshot: Gmail on mobile)
New contact entry fields. First name, last name, email address all need to be added
Enter the email address for the new contact (Screenshot: Gmail on mobile)

Check your spam or junk folder for emails from the Library

If you are expecting an email from the Library and you cannot find the email in your inbox, you can check your spam or junk folder. Tap or click the "spam" or "junk" folder to show emails that have been automatically filtered by the email provider (Gmail, Apple, Shaw, etc.). Note: You email provider may automatically delete emails that have been in the spam folder for 10-30 days. 

Here are examples of "spam" or "junk" folders of different email providers:

Screenshot of Gmail folders, highlighting the spam folder
"Spam folder" in Gmail app
Screenshot of Apple Mail (on desktop)
"Junk folder" in Apple Mail (desktop)
Screenshot of Shaw Mail
"Junk folder" in Shaw Mail (desktop)

Label an email as "not spam" and add to safe sender list

When you find a legitimate email that has been sent to your spam folder, your email client may offer you the option to mark the email as "not spam" or "not junk". However, that does not guarantee that future emails from that particular email address will go to your inbox. The best way to ensure that emails from that address do not go to your spam folder is to add the address to your contacts, as we described earlier.  

Some email providers, such as Outlook (formerly known as Hotmail), do give you the option to mark an email as "not junk" and add to your safe sender or contact list at the same time. 

Select the email in the junk folder and click the button labelled "Not junk".

A desktop view of the Outlook Junk mail box. In the top task bar the button labelled "Not Junk" has an arrow pointing to it.
Click the "Not Junk" button in Outlook Mail (browser)

A window will pop up. Check the box to confirm that you never want to send emails from this particular email address to the Junk folder.

Text: "Mark as not junk. This message will be moved to inbox." There is a checkbox with the box checked.
Check the box to send all future emails to your inbox, not your junk folder.

Please contact the Library if you have any questions or if you are still not receiving emails from the Library after taking these steps.

You can also check your Library account online by logging on with your Library card number and your PIN (last four digits of your phone number) to see when your items are due, or if you have any holds awaiting pickup. 

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Hours of Operation

Monday to Friday: 9am - 9pm 

Saturday: 9am - 5pm

Sunday: 12pm - 5pm

Closed on Statutory Holidays

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100 Newport Drive,

Port Moody, B.C.

V3H 5C3

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604-469-4575

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We carry out our business on the ancestral and shared traditional territory of the kʷikʷəƛ̓əm (Kwikwetlem), q̓ic̓əy̓ (Katzie), qiqéyt (Qayqayt), qʼʷa:n̓ ƛʼən̓ (Kwantlen), Stó:lō (Sto:lo), səlilwətaɬ (Tsleil-Waututh), Sḵwx̱wú7mesh (Squamish) and xʷməθkʷəy̓əm (Musqueam) Peoples, and extend appreciation for the opportunity to work on this territory. We acknowledge the impact of colonialism and commit to build on our learnings to strengthen relationships, adapt our services to reflect historical truth, and support the path to meaningful reconciliation.

© 2019 Port Moody Public Library

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